AdsQuiz Subscription Cancellation and Refund Policy
Billing, renewal, cancellation, withdrawal and refunds
Effective 6 November 2026
This Policy explains the main billing rules for paid AdsQuiz Plans. It supplements the Terms of Use and does not limit mandatory consumer rights.
1 Provider
| Detail | Information |
|---|---|
| Company | Aiquiz OÜ |
| Registry code | 17473872 |
| Registered address | Kaupmehe tn 7-120, Kesklinna linnaosa, Tallinn, Harju maakond, 10114, Estonia |
| Billing contact | info@adsquiz.io |
| Payment processor | Stripe |
2 Billing period
The price, currency, billing period, Plan limits and applicable taxes are shown before purchase. A Plan may be billed monthly, annually or for another clearly stated period. Access is normally activated after Stripe confirms successful payment.
3 Automatic renewal
A recurring subscription renews automatically for the same billing period at the then applicable price unless renewal is cancelled before the next billing date. The Customer authorises Stripe to charge the selected payment method for each renewal.
4 Cancellation
The Customer may cancel automatic renewal through the AdsQuiz account or the available Stripe billing portal. Cancellation stops future renewal but normally leaves paid functions active until the end of the current paid period. Cancelling a subscription does not automatically delete the account or Customer Content.
5 Failed payments
Stripe or Aiquiz OÜ may retry a failed payment and notify the Customer. Paid functions may be restricted while an amount remains overdue. The Customer should update payment information before the next billing attempt.
6 Refund rule
After a Plan has been activated, paid amounts are not refunded for an unused part of a billing period, unused limits, lack of use, late cancellation or a Customer decision to stop using AdsQuiz. A refund is provided where required by mandatory law, expressly promised in writing or necessary to correct a confirmed duplicate or erroneous charge.
7 EU and EEA consumer withdrawal
A consumer may have 14 days from a distance contract to withdraw without giving a reason. If the consumer expressly requests performance before that period ends, a proportionate amount may be payable for service already provided where legally permitted. A withdrawal notice may be sent to info@adsquiz.io with the account email, purchase date and payment identifier. Mandatory rights relating to non conforming digital services remain unaffected.
8 Taxes and invoices
The Customer must provide accurate billing address, country, business status and tax information. Prices may be displayed with or without taxes depending on the country and checkout. An invoice or receipt is issued using the details provided at the time of billing.
9 Account deletion
Subscription cancellation and account deletion are separate. A deletion request may be sent to info@adsquiz.io. Active system data is deleted or anonymised within 30 days after account deletion unless law or a dispute requires longer retention. Residual backup copies may remain for up to 30 days through scheduled rotation.
10 Contact
Questions about charges, cancellation, refunds or invoices should be sent to info@adsquiz.io. Include the account email, payment date, amount and Stripe payment or invoice identifier where available.